{"id":12713,"date":"2022-08-30T12:19:31","date_gmt":"2022-08-30T12:19:31","guid":{"rendered":"https:\/\/www.babylon.fr\/campus\/?post_type=fiche_formation&#038;p=12713"},"modified":"2026-04-23T09:06:38","modified_gmt":"2026-04-23T09:06:38","slug":"communication-telephone-relation-client","status":"publish","type":"fiche_formation","link":"https:\/\/www.babylon.fr\/campus\/formation\/communication-telephone-relation-client\/","title":{"rendered":"Formation &#8211; Mieux communiquer au t\u00e9l\u00e9phone"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"12713\" class=\"elementor elementor-12713\" data-elementor-post-type=\"fiche_formation\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-7915db5a elementor-section-stretched elementor-section-full_width elementor-section-height-min-height elementor-section-items-stretch bandeau_couleur_formation elementor-section-height-default\" data-id=\"7915db5a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M790.5,93.1c-59.3-5.3-116.8-18-192.6-50c-29.6-12.7-76.9-31-100.5-35.9c-23.6-4.9-52.6-7.8-75.5-5.3\n\tc-10.2,1.1-22.6,1.4-50.1,7.4c-27.2,6.3-58.2,16.6-79.4,24.7c-41.3,15.9-94.9,21.9-134,22.6C72,58.2,0,25.8,0,25.8V100h1000V65.3\n\tc0,0-51.5,19.4-106.2,25.7C839.5,97,814.1,95.2,790.5,93.1z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b60bdee\" data-id=\"4b60bdee\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35b5485d elementor-widget elementor-widget-shortcode\" data-id=\"35b5485d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style type=\"text\/css\">.couleur_formation .elementor-heading-title{\n                        color: #ff6c7a !important;\n                    }\n                    .couleur_formation .elementor-icon-list-icon i{\n                    color: #ff6c7a;\n                    }\n                    .couleur_formation .elementor-button{\n                    background-color:#ff6c7a !important;\n                    }\n                    .couleur_formation .elementor-button:hover, .couleur_formation .elementor-button:focus{\n                    background-color:#e9556d !important;}\n                    \n                    .bandeau_couleur_formation{\n                       background-color:#ff6c7a !important;\n                       background-image: linear-gradient(10deg, #ff6c7a 64%, #cd325e 100%);\n                    }\n                    <\/style><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-6a14adc0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a14adc0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-33c4df2c\" data-id=\"33c4df2c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-476ea365 elementor-widget elementor-widget-breadcrumbs\" data-id=\"476ea365\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.babylon.fr\/campus\/\">Accueil<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<article class=\"elementor-section elementor-top-section elementor-element elementor-element-35cbcd21 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35cbcd21\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5835b16b\" data-id=\"5835b16b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-15a5b824 elementor-widget elementor-widget-heading\" data-id=\"15a5b824\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formation qui vise \u00e0 parfaire et consolider vos comp\u00e9tences en communication en vue d\u2019am\u00e9liorer la relation client.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7984a5f elementor-widget elementor-widget-video\" data-id=\"7984a5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;mute&quot;:&quot;yes&quot;,&quot;start&quot;:0,&quot;end&quot;:32,&quot;show_image_overlay&quot;:&quot;yes&quot;,&quot;image_overlay&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/www.babylon.fr\\\/campus\\\/wp-content\\\/uploads\\\/2022\\\/08\\\/vignette_site_video_comtel.png&quot;,&quot;id&quot;:19281,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/www.babylon.fr\/demo\/Formation-Service_client_communication_telephone.mp4#t=,32\" controls=\"\" preload=\"metadata\" muted=\"muted\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t\t\t<div class=\"elementor-custom-embed-image-overlay\" style=\"background-image: url(https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2022\/08\/vignette_site_video_comtel.png);\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-custom-embed-play\" role=\"button\" aria-label=\"Lire la vid\u00e9o\" tabindex=\"0\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-play\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5fbec4b7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5fbec4b7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-790e364d\" data-id=\"790e364d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9513162 elementor-widget elementor-widget-heading\" data-id=\"9513162\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00catre \u00e0 l\u2019aise, efficace et professionnel lors des \u00e9changes par t\u00e9l\u00e9phone, en toute situation.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c05c9d5 elementor-widget elementor-widget-text-editor\" data-id=\"6c05c9d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Vous \u00eates r\u00e9guli\u00e8rement en contact t\u00e9l\u00e9phonique avec des clients tout au long de la journ\u00e9e.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Mais quels sont les bons r\u00e9flexes t\u00e9l\u00e9phoniques \u00e0 acqu\u00e9rir ? Comment adapter votre voix, votre \u00e9locution et la formulation des messages ? Quelles sont les \u00e9tapes de l&rsquo;entretien \u00e0 ma\u00eetriser ? Quels sont les r\u00e9flexes essentiels \u00e0 acqu\u00e9rir pour traiter les r\u00e9clamations ?<\/span><\/p><p><span style=\"font-weight: 400;\">Quel que soit votre domaine d&rsquo;activit\u00e9, nous vous recommandons notre formation ax\u00e9e sur l&rsquo;am\u00e9lioration de la communication t\u00e9l\u00e9phonique.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">\u00c0 travers 10 capsules de 20-25 minutes, vous apprendrez les bonnes pratiques et les comportements \u00e0 adopter pour utiliser le t\u00e9l\u00e9phone dans une relation professionnelle, en valorisant votre image, ainsi que celle de votre entreprise.\u00a0\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Que vous ayez des appels administratifs ou commerciaux, entrants ou sortants, de simples suivis ou des r\u00e9clamations, vous trouverez des cl\u00e9s dont vous ne voudrez plus vous passer !<\/span><\/p><p><span style=\"font-weight: 400;\">De nombreux exercices et des mises en situation r\u00e9alistes alternent avec les \u00e9crans de connaissances pour rendre la formation \u00e0 la fois instructive et stimulante.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fa979d7 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default\" data-id=\"fa979d7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-c14a768\" data-id=\"c14a768\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf68ade elementor-widget elementor-widget-image\" data-id=\"cf68ade\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"151\" height=\"151\" src=\"https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2020\/09\/duree.png\" class=\"attachment-large size-large wp-image-7405\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-875c9c4 elementor-widget elementor-widget-text-editor\" data-id=\"875c9c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tFormation accessible <br>24h\/24 et 7j\/7 <br><br>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-ff2cdb2\" data-id=\"ff2cdb2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-062306b elementor-widget elementor-widget-image\" data-id=\"062306b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"151\" height=\"151\" src=\"https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2020\/09\/distance.png\" class=\"attachment-large size-large wp-image-7406\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30cab79 elementor-widget elementor-widget-text-editor\" data-id=\"30cab79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>100% \u00e0 distance<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-bd328b1\" data-id=\"bd328b1\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c7bc92 elementor-widget elementor-widget-image\" data-id=\"1c7bc92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"151\" height=\"151\" src=\"https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2020\/09\/certfication.png\" class=\"attachment-large size-large wp-image-7402\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a622455 elementor-widget elementor-widget-text-editor\" data-id=\"a622455\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAttestation <br>de formation\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-12f2770a elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"12f2770a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-3171\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-3171\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-3172\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-3172\" aria-expanded=\"false\">Programme <br> de formation<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-3173\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-3173\" aria-expanded=\"false\">Moyens <br> p\u00e9dagogiques<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-3174\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-3174\" aria-expanded=\"false\">Aspects<br> pratiques<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-3171\" aria-expanded=\"false\">Description<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3171\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3171\" tabindex=\"0\" hidden=\"false\"><h2>Formation pour am\u00e9liorer sa communication par t\u00e9l\u00e9phone.<\/h2><p>\u00c0 travers 10 capsules de 20-25 minutes, vous apprendrez les bonnes pratiques et les comportements \u00e0 adopter pour utiliser le t\u00e9l\u00e9phone dans une relation professionnelle, en valorisant votre image, ainsi que celle de votre entreprise.<\/p><h3>Objectifs de la formation<\/h3><p><span style=\"font-weight: 400;\">Cette formation permet \u00e0 la fois de consolider vos acquis et d&rsquo;acqu\u00e9rir des connaissances cl\u00e9s pour perfectionner vos comp\u00e9tences en communication et, par cons\u00e9quent, la qualit\u00e9 de l\u2019accueil et l&rsquo;image de votre entreprise. <\/span><\/p><h3>Comp\u00e9tences vis\u00e9es<\/h3><p>La formation doit permettre \u00e0 l\u2019apprenant de :<\/p><ul><li><span style=\"font-weight: 400;\">Am\u00e9liorer la qualit\u00e9 de ses \u00e9changes au t\u00e9l\u00e9phone.<\/span><\/li><li><span style=\"font-weight: 400;\">G\u00e9rer des appels entrants \/ sortants, administratifs \/ commerciaux.<\/span><\/li><li><span style=\"font-weight: 400;\">Acqu\u00e9rir des m\u00e9thodes et des outils pour gagner en aisance.<\/span><\/li><li><span style=\"font-weight: 400;\">D\u00e9velopper ses capacit\u00e9s d\u2019\u00e9coute et son efficacit\u00e9 en relation client.<\/span><\/li><li><span style=\"font-weight: 400;\">S\u2019adapter \u00e0 ses interlocuteurs et faire face \u00e0 des situations difficiles.<\/span><\/li><li><span style=\"font-weight: 400;\">Traiter les objections.<\/span><\/li><li><span style=\"font-weight: 400;\">G\u00e9rer les r\u00e9clamations.<\/span><\/li><li><span style=\"font-weight: 400;\">Optimiser et professionnaliser l\u2019accueil t\u00e9l\u00e9phonique.<\/span><\/li><li><span style=\"font-weight: 400;\">Savoir rester ma\u00eetre d\u2019une situation complexe.<\/span><\/li><\/ul><h3>Public vis\u00e9<\/h3><p><span style=\"font-weight: 400;\">Toute personne en contact t\u00e9l\u00e9phonique avec la client\u00e8le ou avec les usagers d\u2019un service dans le cadre de son activit\u00e9 professionnelle.<\/span><\/p><p><span style=\"font-weight: 400;\">Toute personne dont la fonction comporte une phase de relation t\u00e9l\u00e9phonique que ce soit sous forme d\u2019appels entrants ou sortants : accueil, service client, service hotline, SAV, r\u00e9clamations, commercial.<\/span><\/p><h3>Pr\u00e9requis<\/h3><p><span style=\"font-weight: 400;\">Aucun.<\/span><\/p><h3>Modalit\u00e9s d\u2019\u00e9valuation<\/h3><p><span style=\"font-weight: 400;\">Une validation des connaissances se fait tout au long de la formation par l\u2019interm\u00e9diaire de quiz.<\/span><\/p><h3>Documents remis \u00e0 l\u2019issue de la formation<\/h3><p><span style=\"font-weight: 400;\">Une attestation de formation est d\u00e9livr\u00e9e \u00e0 l\u2019apprenant.<\/span><\/p><h3>Dur\u00e9e d\u2019acc\u00e8s au campus<\/h3><p>6 mois d\u2019acc\u00e8s au campus de formation.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-3172\" aria-expanded=\"false\">Programme <br> de formation<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3172\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3172\" tabindex=\"0\" hidden=\"hidden\"><p><i data-stringify-type=\"italic\">Vous pouvez retrouver le contenu d\u00e9taill\u00e9 du programme sur la fiche produit \u00e0 t\u00e9l\u00e9charger.<\/i><\/p><h3>Capsule 1 : Faire du t\u00e9l\u00e9phone la carte de visite d&rsquo;entreprise<\/h3><p>Capsule portant sur l\u2019importance des appels t\u00e9l\u00e9phoniques et les sp\u00e9cificit\u00e9s du t\u00e9l\u00e9phone dans un contexte multimodal.<\/p><p><strong>Objectif :<\/strong> Prendre conscience des \u00e9l\u00e9ments cl\u00e9s de la conversation t\u00e9l\u00e9phonique et de l\u2019image qu\u2019elle donne de l\u2019entreprise.<\/p><p><strong>Contenu :<br \/><\/strong><\/p><ul><li>Importance accord\u00e9e par les clients \u00e0 la qualit\u00e9 de l\u2019appel.<\/li><li>\u00ab Gestuelle \u00bb (d\u00e9bit, rythme, ton, etc.), vocabulaire \/ jargon, phases d&rsquo;accueil ou de suivi.<\/li><\/ul><h3>Capsule 2 : Communiquer, qu\u2019est-ce que c\u2019est ?<\/h3><p>Capsule pr\u00e9sentant le processus de la communication, ses atouts et ses pi\u00e8ges.<\/p><p><strong>Objectif :<\/strong> Ma\u00eetriser le processus de la communication et les obstacles \u00e0 une bonne communication.<\/p><p><strong>Contenu :<\/strong><\/p><ul><li>Le sch\u00e9ma de la communication.<\/li><li>Le cadre de r\u00e9f\u00e9rence.<\/li><li>L\u2019entonnoir de la communication.<\/li><\/ul><h3>Capsule 3 : Utiliser sa voix, un outil pr\u00e9cieux<\/h3><p>Capsule pr\u00e9sentant l\u2019outil fondamental de la relation t\u00e9l\u00e9phonique : la voix.<\/p><p><strong>Objectif :<\/strong> Apprendre \u00e0 utiliser sa voix pour \u00ab poser le cadre \u00bb de la relation, fixer son ambiance et ses limites.<\/p><p><strong>Contenu :<\/strong><\/p><ul><li>Sourire au t\u00e9l\u00e9phone ?<\/li><li>Savoir utiliser l\u2019outil voix : ton, d\u00e9bit, rythme, modulation.<\/li><\/ul><h3>Capsule 4 : Structurer et conduire un appel<\/h3><p>Capsule expliquant le d\u00e9roul\u00e9 d\u2019un entretien (selon le type d\u2019appel) et l\u2019importance de le structurer\u2026 sans toutefois r\u00e9p\u00e9ter comme un robot. D\u00e9velopper la qualit\u00e9 de la phase d\u2019accueil.<\/p><p><strong>Objectif :<\/strong> Apprendre \u00e0 structurer un appel t\u00e9l\u00e9phonique entrant \/ sortant<\/p><p><strong>Contenu :<\/strong><\/p><ul><li>Pourquoi structurer l\u2019entretien ?<\/li><li>Comment conserver la ma\u00eetrise de l\u2019entretien ?<\/li><li>Pr\u00e9senter le plan d\u2019entretien et le faire valider.<\/li><\/ul><h3>Capsule 5 : \u00c9couter et d\u00e9couvrir<\/h3><p>Capsule explorant les diff\u00e9rentes techniques de l\u2019\u00e9coute pour ma\u00eetriser l\u2019art d\u2019une communication r\u00e9ussie.<\/p><p><strong>Objectif :<\/strong> Savoir \u00e9couter, questionner et reformuler.<\/p><p><strong>Contenu :<\/strong><\/p><ul><li>La notion d\u2019\u00e9coute active.<\/li><li>Les techniques de questionnement.<\/li><li>La reformulation ; utilit\u00e9s et techniques.<\/li><\/ul><h3>Capsule 6 : Adopter un bon vocabulaire<\/h3><p>Capsule amenant les apprenants \u00e0 prendre conscience de l\u2019importance de la clart\u00e9 du langage.<\/p><p><strong>Objectif :<\/strong> \u00catre capable de s\u2019extraire de son jargon technique et de choisir un vocabulaire adapt\u00e9 \u00e0 l\u2019interlocuteur.<\/p><p><strong>Contenu :<\/strong><\/p><ul><li>Choisir les bons mots au t\u00e9l\u00e9phone.<\/li><li>Bannir les \u00ab mots noirs \u00bb.<\/li><li>Adopter un vocabulaire conventionnel et des formules adapt\u00e9es (langage positif, pr\u00e9cis, temps pr\u00e9sent\u2026).<\/li><\/ul><h3>Capsule 7 : Traiter les objections<\/h3><p>Capsule permettant d\u2019apprendre \u00e0 r\u00e9agir efficacement aux objections des clients.<\/p><p><strong>Objectif :<\/strong> Savoir accepter les objections des clients, les d\u00e9coder et \u00e0 leur r\u00e9pondre.<\/p><p><strong>Contenu :<\/strong><\/p><ul><li>Qu\u2019est-ce qu\u2019une objection ?<\/li><li>Pourquoi une objection ne doit-elle pas rester sans r\u00e9ponse ?<\/li><li>M\u00e9thodologie de traitement des objections.<\/li><\/ul><h3>Capsule 8 : G\u00e9rer les r\u00e9clamations<\/h3><p>Capsule portant sur la gestion des r\u00e9clamations pour consolider la relation avec le client.<\/p><p><strong>Objectif :<\/strong> Savoir transformer les r\u00e9clamations en opportunit\u00e9s.<\/p><p><strong>Contenu :<\/strong><\/p><ul><li>Nature des r\u00e9clamations.<\/li><li>Nature des r\u00e9clamants.<\/li><li>Qualit\u00e9 de l\u2019interaction permettant la satisfaction du client.<\/li><\/ul><h3>Capsule 9 : Savoir \u00e9valuer la dangerosit\u00e9 des personnes agressives<\/h3><p>Capsule pr\u00e9sentant des outils pour d\u00e9tecter le niveau de dangerosit\u00e9 des clients agressifs en les situant sur une \u00e9chelle de dangerosit\u00e9.<\/p><p><strong>Objectif :<\/strong> Apprendre \u00e0 \u00e9valuer le niveau de dangerosit\u00e9 de clients agressifs et d\u00e9terminer comment r\u00e9agir.<\/p><p><strong>Contenu :<\/strong><\/p><ul><li>Pr\u00e9sentation et appropriation de la grille de dangerosit\u00e9.<\/li><li>Identification d\u2019indices d\u2019agressivit\u00e9.<\/li><li>Une agression par t\u00e9l\u00e9phone : comment r\u00e9agir sur le coup et par la suite ?<\/li><\/ul><h3>Capsule 10 : Sp\u00e9cificit\u00e9s de l\u2019appel commercial<\/h3><p>Capsule portant sur les sp\u00e9cificit\u00e9s r\u00e9glementaires de l\u2019appel commercial.<\/p><p><strong>Objectif :<\/strong> S\u2019approprier les bonnes pratiques qui s\u2019appliquent au d\u00e9marchage t\u00e9l\u00e9phonique.<\/p><p><strong>Contenu :<\/strong><\/p><ul><li>Pr\u00e9sentation de la r\u00e8glementation relative au d\u00e9marchage (Bloctel, RGPD).<\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-3173\" aria-expanded=\"false\">Moyens <br> p\u00e9dagogiques<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3173\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3173\" tabindex=\"0\" hidden=\"hidden\"><h3>Un peu d&rsquo;histoire<\/h3><p><strong>Pionnier expert en p\u00e9dagogie digitale, Babylon.fr est un organisme de formation<\/strong> cr\u00e9\u00e9 en 1990 et un acteur reconnu dans le milieu de la <strong>formation r\u00e9glementaire<\/strong>, sp\u00e9cifiquement dans les domaines de la <strong>banque, de l\u2019assurance et de l\u2019immobilier<\/strong>.<\/p><p><strong>Babylon.fr est membre du groupe First Finance, leader de la formation et certification multimodale dans les m\u00e9tiers de la finance. <\/strong>Cette combinaison de savoir-faire nous permet aujourd&rsquo;hui d\u2019<strong>enrichir notre offre globale de formation<\/strong>, de <strong>renforcer notre expertise m\u00e9tier<\/strong> et de nous donner les moyens de toujours plus <strong>innover sur le plan p\u00e9dagogique<\/strong>.<\/p><p>Notre <strong>ma\u00eetrise de l\u2019ing\u00e9nierie p\u00e9dagogique<\/strong> et de toute la cha\u00eene de production nous permet de proposer des <strong>formations e-learning de qualit\u00e9<\/strong>, ainsi qu&rsquo;<strong>un accompagnement et un<\/strong> <strong>service client de qualit\u00e9<\/strong>.<\/p><h3>Tutorat et accompagnement<\/h3><p>Durant toute votre formation, babylon.fr reste \u00e0 votre service pour toute question p\u00e9dagogique. En cas de probl\u00e8me technique, ou pour toute question, notre support en ligne est l\u00e0 pour vous apporter de l&rsquo;aide (<a href=\"mailto:support@babylon.fr\">support@babylon.fr<\/a>).<\/p><p>Un sp\u00e9cialiste m\u00e9tier pourra \u00eatre interrog\u00e9 \u00e0 tout moment au cours de votre formation. En cas de difficult\u00e9 de formation, vous ne vous retrouvez pas seul.<\/p><h3><span style=\"font-weight: normal !msorm;\">Contact<\/span><\/h3><table style=\"height: 78px;\" width=\"1086\"><tbody><tr><td width=\"180\"><strong>P\u00e9dagogie et administratif :<\/strong><\/td><td width=\"588\"><a href=\"mailto:formation@babylon.fr\">formation@babylon.fr<\/a> \/ +33 (0)4 79 25 94 96<\/td><\/tr><tr><td width=\"180\"><strong>Support technique :<\/strong><\/td><td width=\"588\"><a href=\"mailto:support@babylon.fr\">support@babylon.fr<\/a> \/ +33 (0)4 79 25 94 96<\/td><\/tr><\/tbody><\/table><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-3174\" aria-expanded=\"false\">Aspects<br> pratiques<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3174\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-3174\" tabindex=\"0\" hidden=\"hidden\"><h3>Environnement technique<\/h3><p>Pour d\u00e9marrer dans de bonnes conditions, il faut :<\/p><ul><li>Avoir \u00e0 sa disposition, pendant toute la dur\u00e9e de la formation, un ordinateur, une tablette ou un smartphone avec un navigateur \u00e0 jour (Google Chrome, Edge, Firefox ou Safari selon l\u2019appareil utilis\u00e9).<\/li><li>Maitriser l\u2019usage des logiciels d\u2019accessibilit\u00e9 le cas \u00e9ch\u00e9ant (NVDA, JAWS, VoiceOver ou TalkBack selon l\u2019appareil utilis\u00e9).<\/li><li>Avoir une certaine aisance avec un ordinateur et savoir utiliser au minimum les principales applications courantes (messagerie, navigateur Web, bureautique, PDF&#8230;).<\/li><li>Savoir utiliser internet et avoir un acc\u00e8s avec une connexion haut d\u00e9bit.<\/li><\/ul><h3>Accessibilit\u00e9<\/h3><p>Nous sommes engag\u00e9s dans un processus d\u2019am\u00e9lioration de l\u2019accessibilit\u00e9 de nos modules de formation en nous appuyant sur les plus hauts standards actuels.<\/p><p>En plus des sous-titres d\u00e9j\u00e0 en option dans la version standard, la navigation est pens\u00e9e pour les utilisateurs de lecteur d\u2019\u00e9cran et pour les personnes n\u2019utilisant que le clavier (exercices adapt\u00e9s\u2026).<\/p><p>La fiche de synth\u00e8se de fin de module est structur\u00e9e pour r\u00e9pondre aux normes d\u2019accessibilit\u00e9.<\/p><h3>D\u00e9marrage des sessions de formation<\/h3><p>Les entr\u00e9es en formation se font \u00e0 tout moment.<\/p><h3>Modalit\u00e9 de suivi et fonctionnement du campus<\/h3><p>Chaque apprenant poss\u00e8de un identifiant unique et un mot de passe personnel lui permettant de s\u2019identifier sur l\u2019espace de formation. Toutes les actions de formation en ligne font l\u2019objet d\u2019un relev\u00e9 de connexion.<\/p><p>Un suivi de formation r\u00e9gulier est effectu\u00e9 par nos soins. Un outil de suivi permet le cas \u00e9ch\u00e9ant \u00e0 un tuteur, de suivre \u00e0 distance l\u2019\u00e9volution du parcours de l\u2019apprenant.<\/p><h3>Modalit\u00e9s d\u2019inscription<\/h3><p>Vous pouvez vous inscrire directement sur notre site, sur la page de la formation, en remplissant le formulaire d\u2019inscription que vous trouverez en cliquant sur le bouton \u00ab je suis int\u00e9ress\u00e9.e \u00bb.<\/p><h3>Financement et prise en charge de la formation par votre OPCO<\/h3><p>En tant qu\u2019organisme certifi\u00e9 Qualiopi, votre formation chez Babylon.fr peut \u00eatre prise en charge par un op\u00e9rateur de comp\u00e9tences (OPCO).<\/p><p>Apr\u00e8s avoir identifi\u00e9 l\u2019OPCO dont vous d\u00e9pendez, renvoyez-lui le devis sign\u00e9 et le programme de<br \/>votre formation, accompagn\u00e9 de la demande de prise en charge financi\u00e8re que l\u2019on vous fournit. Vous n\u2019avez plus qu\u2019\u00e0 attendre l\u2019avis de validation de votre OPCO sous forme de convention de prise en charge \u00e0 signer.<\/p><p>En fin de formation nous vous transmettons les documents attendus par l\u2019organisme de prise en<br \/>charge (attestation d\u2019assiduit\u00e9, relev\u00e9 de connexion, facture acquitt\u00e9e&#8230;) qui vous permettront de<br \/>finaliser votre demande de remboursement.<\/p><h3>Nos conseillers sont \u00e0 votre disposition pour construire votre projet :<\/h3><p><strong>Par mail :<\/strong> formation@babylon.fr<br \/><strong>Par t\u00e9l\u00e9phone :<\/strong> 04 79 25 94 96 (appel non-surtax\u00e9)<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d99761b elementor-hidden-phone elementor-widget elementor-widget-template\" data-id=\"d99761b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"4703\" class=\"elementor elementor-4703\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<aside class=\"elementor-section elementor-top-section elementor-element elementor-element-c7a502e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c7a502e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e27a2d6\" data-id=\"e27a2d6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c0dd213 elementor-widget elementor-widget-heading\" data-id=\"c0dd213\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\"><strong>Les atouts<\/strong> de votre formation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-inner-section elementor-element elementor-element-0a3d2ac elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0a3d2ac\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f1a23cb\" data-id=\"f1a23cb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2014a6a elementor-widget elementor-widget-image\" data-id=\"2014a6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1217\" height=\"1623\" src=\"https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2019\/12\/form_atouts1.png\" class=\"attachment-full size-full wp-image-550\" alt=\"\" srcset=\"https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2019\/12\/form_atouts1.png 1217w, https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2019\/12\/form_atouts1-225x300.png 225w, https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2019\/12\/form_atouts1-768x1024.png 768w, https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2019\/12\/form_atouts1-1152x1536.png 1152w\" sizes=\"(max-width: 1217px) 100vw, 1217px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-196ff89\" data-id=\"196ff89\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3bd318 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a3bd318\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"bcampus bcampus-form_atouts_contenu\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Des contenus riches<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d3325d elementor-hidden-phone elementor-widget elementor-widget-text-editor\" data-id=\"0d3325d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Animations, vid\u00e9os, mises en situation 3D illustrent les propos de la voix-off et vous donnent les cl\u00e9s visuelles pour comprendre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4ac22b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f4ac22b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"bcampus bcampus-form_dynamik\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Une formation dynamique et interactive<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90effad elementor-hidden-phone elementor-widget elementor-widget-text-editor\" data-id=\"90effad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Des serious games et des exercices jalonnent le parcours et vous permettent de vous tester et de mettre en pratique vos connaissances de fa\u00e7on ludique.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e334ed0 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e334ed0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"bcampus bcampus-form_atouts_rythme\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Progressez \u00e0 votre rythme<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9845f7d elementor-hidden-phone elementor-widget elementor-widget-text-editor\" data-id=\"9845f7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avec notre e-learning, vous apprenez \u00e0 votre rythme, votre progression est toujours sauvegard\u00e9e et vous pouvez revoir chaque chapitre quand vous le souhaitez.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-inner-section elementor-element elementor-element-fd2c603 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fd2c603\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-35ecb56\" data-id=\"35ecb56\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4da84a4 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4da84a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"bcampus bcampus-form_atouts_quand\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">O\u00f9 vous voulez, quand vous voulez<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a8173c elementor-hidden-phone elementor-widget elementor-widget-text-editor\" data-id=\"9a8173c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Vous avez acc\u00e8s \u00e0 votre formation partout, pas besoin de vous d\u00e9placer. Une connexion internet suffit pour acc\u00e9der au campus. Votre formation est accessible 24h\/24 et 7j\/7. Un bref moment disponible ? Profitez-en !<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4610a32 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4610a32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"bcampus bcampus-form_atouts_conformite\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Conformit\u00e9 et actualisation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a88b813 elementor-hidden-phone elementor-widget elementor-widget-text-editor\" data-id=\"a88b813\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nos parcours de formation sont con\u00e7us en conformit\u00e9 avec la r\u00e9glementation (Code Mon\u00e9taire et Financier, Code de la Consommation&#8230;) et sont mis \u00e0 jour \u00e0 chaque \u00e9volution r\u00e9glementaire et l\u00e9gislative.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4df8b9 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"b4df8b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"bcampus bcampus-dptmt_form_qualite_habilitant\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Validation officielle<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1ff9db elementor-hidden-phone elementor-widget elementor-widget-text-editor\" data-id=\"c1ff9db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une fois votre formation r\u00e9ussie, une attestation de formation vous est d\u00e9livr\u00e9e. Attestation reconnue aupr\u00e8s des organismes et autorit\u00e9s de tutelles (ORIAS, ACPR, CCI&#8230;).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73071a0 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"73071a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"bcampus bcampus-form_atouts_accessible\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Accessibilit\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47eca7e elementor-hidden-phone elementor-widget elementor-widget-text-editor\" data-id=\"47eca7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Nous sommes engag\u00e9s dans un processus d\u2019am\u00e9lioration de l&rsquo;accessibilit\u00e9 de nos modules de formation pour les rendre accessibles au plus grand nombre en les rendant compatibles avec les diff\u00e9rents types de handicaps (visuels, auditifs, moteurs, cognitifs).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c29694c\" data-id=\"c29694c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc3803a elementor-hidden-phone elementor-widget elementor-widget-image\" data-id=\"dc3803a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1216\" height=\"1623\" src=\"https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2019\/12\/form_atouts2.png\" class=\"attachment-full size-full wp-image-575\" alt=\"\" srcset=\"https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2019\/12\/form_atouts2.png 1216w, https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2019\/12\/form_atouts2-225x300.png 225w, https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2019\/12\/form_atouts2-767x1024.png 767w, https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2019\/12\/form_atouts2-768x1025.png 768w, https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2019\/12\/form_atouts2-1151x1536.png 1151w\" sizes=\"(max-width: 1216px) 100vw, 1216px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/aside>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4aa9c50b elementor-widget elementor-widget-heading\" data-id=\"4aa9c50b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><strong>Ces formations<\/strong> pourraient \u00e9galement vous convenir :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fe2a243 ee-grid-columns-3 ee-grid-columns-tablet-2 ee-grid-columns-mobile-1 ee-grid-align--stretch ee-grid-halign--left ee-posts-avatar-position-left elementor-widget elementor-widget-posts-extra\" data-id=\"3fe2a243\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_grid_columns_spacing&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;columns&quot;:&quot;3&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;classic_layout&quot;:&quot;default&quot;,&quot;classic_grid_columns_spacing_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:12,&quot;sizes&quot;:[]},&quot;classic_grid_columns_spacing_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts-extra.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ee-grid ee-loop ee-grid--default\"><div class=\"ee-grid__item--sizer\"><\/div><div class=\"ee-grid__item ee-loop__item\"><article class=\"ee-post post-7487 fiche_formation type-fiche_formation status-publish has-post-thumbnail hentry categorie_formation-formations-complementaires entry has-media\"><div class=\"elementor-template\"><style>.elementor-4715 .elementor-element.elementor-element-d44d241 > .elementor-container{max-width:300px;min-height:500px;}.elementor-4715 .elementor-element.elementor-element-d44d241 > .elementor-container > .elementor-column > .elementor-widget-wrap{align-content:space-evenly;align-items:space-evenly;}.elementor-4715 .elementor-element.elementor-element-d44d241{overflow:hidden;transition:background 0.3s, border 0.3s, border-radius 0.3s, box-shadow 0.3s;}.elementor-4715 .elementor-element.elementor-element-d44d241 > .elementor-background-overlay{transition:background 0.3s, border-radius 0.3s, opacity 0.3s;}.elementor-4715 .elementor-element.elementor-element-d2ebc90 > .elementor-widget-wrap > .elementor-widget:not(.elementor-widget__width-auto):not(.elementor-widget__width-initial):not(:last-child):not(.elementor-absolute){margin-block-end:0px;}.elementor-4715 .elementor-element.elementor-element-d2ebc90:not(.elementor-motion-effects-element-type-background) > .elementor-widget-wrap, .elementor-4715 .elementor-element.elementor-element-d2ebc90 > .elementor-widget-wrap > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-4715 .elementor-element.elementor-element-d2ebc90 > .elementor-element-populated{transition:background 0.3s, border 0.3s, border-radius 0.3s, box-shadow 0.3s;margin:0px 0px 0px 0px;--e-column-margin-right:0px;--e-column-margin-left:0px;padding:0px 0px 10px 0px;}.elementor-4715 .elementor-element.elementor-element-d2ebc90 > .elementor-element-populated > .elementor-background-overlay{transition:background 0.3s, border-radius 0.3s, opacity 0.3s;}.elementor-4715 .elementor-element.elementor-element-a1f9e1e img{width:100%;}.elementor-4715 .elementor-element.elementor-element-a1f9e1e > .elementor-widget-container{margin:-5px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-4715 .elementor-element.elementor-element-4c772d8 .elementor-heading-title{font-size:16px;color:#595959;}.elementor-4715 .elementor-element.elementor-element-4c772d8 > .elementor-widget-container{margin:30px 10px 0px 10px;}.elementor-4715 .elementor-element.elementor-element-b2134a5 .elementor-heading-title{font-size:14px;color:#595959;}.elementor-4715 .elementor-element.elementor-element-b2134a5 > .elementor-widget-container{margin:0px 10px 0px 10px;}.elementor-4715 .elementor-element.elementor-element-c649b13 .elementor-heading-title{font-size:22px;font-weight:800;color:#272A5E;}.elementor-4715 .elementor-element.elementor-element-c649b13 > .elementor-widget-container{margin:15px 10px 15px 10px;}.elementor-4715 .elementor-element.elementor-element-80b4060 > .elementor-widget-container{margin:10px 10px 10px 10px;}.elementor-4715 .elementor-element.elementor-element-02e2f72 .elementor-button{font-size:17px;font-weight:400;line-height:1.6em;fill:#F8F8F8;color:#F8F8F8;background-color:#272A5E;box-shadow:2px 0px 24px -6px rgba(0, 0, 0, 0.06);padding:5px 20px 5px 20px;}.elementor-4715 .elementor-element.elementor-element-02e2f72 .elementor-button:hover, .elementor-4715 .elementor-element.elementor-element-02e2f72 .elementor-button:focus{background-color:#0F0F45;}.elementor-4715 .elementor-element.elementor-element-02e2f72 > .elementor-widget-container{margin:6px 6px 6px 6px;}<\/style>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"4715\" class=\"elementor elementor-4715\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<article data-ee-template-widget-id=\"d44d241-5515\" class=\"elementor-ee-element-d44d241-5515 elementor-section elementor-top-section elementor-element elementor-element-d44d241 elementor-section-height-min-height elementor-section-items-stretch elementor-section-content-space-evenly elementor-section-boxed elementor-section-height-default\" data-id=\"d44d241\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ee-template-widget-id=\"d2ebc90-7487\" class=\"elementor-ee-element-d2ebc90-7487 make-column-clickable-elementor elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d2ebc90\" style=\"cursor: pointer;\" data-column-clickable=\"https:\/\/www.babylon.fr\/campus\/formation\/formation-rgpd-gpdr-3-heures\/\" data-column-clickable-blank=\"_self\" data-id=\"d2ebc90\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ee-template-widget-id=\"a1f9e1e-7487\" class=\"elementor-ee-element-a1f9e1e-7487 elementor-element elementor-element-a1f9e1e elementor-widget elementor-widget-image\" data-id=\"a1f9e1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.babylon.fr\/campus\/formation\/formation-rgpd-gpdr-3-heures\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"230\" src=\"https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2020\/09\/APF-RGPD_image1-1-320x230.png\" class=\"attachment-tuiles-formation size-tuiles-formation wp-image-17347\" alt=\"\" srcset=\"https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2020\/09\/APF-RGPD_image1-1-320x230.png 320w, https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2020\/09\/APF-RGPD_image1-1-300x217.png 300w, https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2020\/09\/APF-RGPD_image1-1.png 721w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-ee-template-widget-id=\"4c772d8-7487\" class=\"elementor-ee-element-4c772d8-7487 elementor-element elementor-element-4c772d8 elementor-widget elementor-widget-heading\" data-id=\"4c772d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Formation RGPD<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-ee-template-widget-id=\"b2134a5-7487\" class=\"elementor-ee-element-b2134a5-7487 elementor-element elementor-element-b2134a5 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"b2134a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">E-learning<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-ee-template-widget-id=\"c649b13-7487\" class=\"elementor-ee-element-c649b13-7487 elementor-element elementor-element-c649b13 elementor-widget elementor-widget-heading\" data-id=\"c649b13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">90 \u20ac<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-ee-template-widget-id=\"80b4060-7487\" class=\"elementor-ee-element-80b4060-7487 elementor-element elementor-element-80b4060 elementor-widget elementor-widget-text-editor\" data-id=\"80b4060\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tComprendre et appliquer le r\u00e8glement g\u00e9n\u00e9ral sur la protection des donn\u00e9es.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-ee-template-widget-id=\"02e2f72-7487\" class=\"elementor-ee-element-02e2f72-7487 elementor-element elementor-element-02e2f72 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"02e2f72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/www.babylon.fr\/campus\/formation\/formation-rgpd-gpdr-3-heures\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t<\/div><\/article><!-- .ee-post --><\/div><!-- .ee-loop__item --><div class=\"ee-grid__item ee-loop__item\"><article class=\"ee-post post-10569 fiche_formation type-fiche_formation status-publish has-post-thumbnail hentry categorie_formation-formations-complementaires entry has-media\"><div class=\"elementor-template\"><style>.elementor-4715 .elementor-element.elementor-element-d44d241 > .elementor-container{max-width:300px;min-height:500px;}.elementor-4715 .elementor-element.elementor-element-d44d241 > .elementor-container > .elementor-column > .elementor-widget-wrap{align-content:space-evenly;align-items:space-evenly;}.elementor-4715 .elementor-element.elementor-element-d44d241{overflow:hidden;transition:background 0.3s, border 0.3s, border-radius 0.3s, box-shadow 0.3s;}.elementor-4715 .elementor-element.elementor-element-d44d241 > .elementor-background-overlay{transition:background 0.3s, border-radius 0.3s, opacity 0.3s;}.elementor-4715 .elementor-element.elementor-element-d2ebc90 > .elementor-widget-wrap > .elementor-widget:not(.elementor-widget__width-auto):not(.elementor-widget__width-initial):not(:last-child):not(.elementor-absolute){margin-block-end:0px;}.elementor-4715 .elementor-element.elementor-element-d2ebc90:not(.elementor-motion-effects-element-type-background) > .elementor-widget-wrap, .elementor-4715 .elementor-element.elementor-element-d2ebc90 > .elementor-widget-wrap > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-4715 .elementor-element.elementor-element-d2ebc90 > .elementor-element-populated{transition:background 0.3s, border 0.3s, border-radius 0.3s, box-shadow 0.3s;margin:0px 0px 0px 0px;--e-column-margin-right:0px;--e-column-margin-left:0px;padding:0px 0px 10px 0px;}.elementor-4715 .elementor-element.elementor-element-d2ebc90 > .elementor-element-populated > .elementor-background-overlay{transition:background 0.3s, border-radius 0.3s, opacity 0.3s;}.elementor-4715 .elementor-element.elementor-element-a1f9e1e img{width:100%;}.elementor-4715 .elementor-element.elementor-element-a1f9e1e > .elementor-widget-container{margin:-5px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-4715 .elementor-element.elementor-element-4c772d8 .elementor-heading-title{font-size:16px;color:#595959;}.elementor-4715 .elementor-element.elementor-element-4c772d8 > .elementor-widget-container{margin:30px 10px 0px 10px;}.elementor-4715 .elementor-element.elementor-element-b2134a5 .elementor-heading-title{font-size:14px;color:#595959;}.elementor-4715 .elementor-element.elementor-element-b2134a5 > .elementor-widget-container{margin:0px 10px 0px 10px;}.elementor-4715 .elementor-element.elementor-element-c649b13 .elementor-heading-title{font-size:22px;font-weight:800;color:#272A5E;}.elementor-4715 .elementor-element.elementor-element-c649b13 > .elementor-widget-container{margin:15px 10px 15px 10px;}.elementor-4715 .elementor-element.elementor-element-80b4060 > .elementor-widget-container{margin:10px 10px 10px 10px;}.elementor-4715 .elementor-element.elementor-element-02e2f72 .elementor-button{font-size:17px;font-weight:400;line-height:1.6em;fill:#F8F8F8;color:#F8F8F8;background-color:#272A5E;box-shadow:2px 0px 24px -6px rgba(0, 0, 0, 0.06);padding:5px 20px 5px 20px;}.elementor-4715 .elementor-element.elementor-element-02e2f72 .elementor-button:hover, .elementor-4715 .elementor-element.elementor-element-02e2f72 .elementor-button:focus{background-color:#0F0F45;}.elementor-4715 .elementor-element.elementor-element-02e2f72 > .elementor-widget-container{margin:6px 6px 6px 6px;}<\/style>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"4715\" class=\"elementor elementor-4715\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<article data-ee-template-widget-id=\"d44d241-5515\" class=\"elementor-ee-element-d44d241-5515 elementor-section elementor-top-section elementor-element elementor-element-d44d241 elementor-section-height-min-height elementor-section-items-stretch elementor-section-content-space-evenly elementor-section-boxed elementor-section-height-default\" data-id=\"d44d241\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ee-template-widget-id=\"d2ebc90-10569\" class=\"elementor-ee-element-d2ebc90-10569 make-column-clickable-elementor elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d2ebc90\" style=\"cursor: pointer;\" data-column-clickable=\"https:\/\/www.babylon.fr\/campus\/formation\/faire-face-aux-incivilites-clients-commerce\/\" data-column-clickable-blank=\"_self\" data-id=\"d2ebc90\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ee-template-widget-id=\"a1f9e1e-10569\" class=\"elementor-ee-element-a1f9e1e-10569 elementor-element elementor-element-a1f9e1e elementor-widget elementor-widget-image\" data-id=\"a1f9e1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.babylon.fr\/campus\/formation\/faire-face-aux-incivilites-clients-commerce\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"230\" src=\"https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2022\/02\/APF-INCIVILITES-001_image1-1-320x230.png\" class=\"attachment-tuiles-formation size-tuiles-formation wp-image-16468\" alt=\"\" srcset=\"https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2022\/02\/APF-INCIVILITES-001_image1-1-320x230.png 320w, https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2022\/02\/APF-INCIVILITES-001_image1-1-300x217.png 300w, https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2022\/02\/APF-INCIVILITES-001_image1-1-1024x740.png 1024w, https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2022\/02\/APF-INCIVILITES-001_image1-1-768x555.png 768w, https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2022\/02\/APF-INCIVILITES-001_image1-1.png 1080w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-ee-template-widget-id=\"4c772d8-10569\" class=\"elementor-ee-element-4c772d8-10569 elementor-element elementor-element-4c772d8 elementor-widget elementor-widget-heading\" data-id=\"4c772d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Formation &#8211; Gestion et pr\u00e9vention des incivilit\u00e9s clients<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-ee-template-widget-id=\"b2134a5-10569\" class=\"elementor-ee-element-b2134a5-10569 elementor-element elementor-element-b2134a5 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"b2134a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">E-learning<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-ee-template-widget-id=\"c649b13-10569\" class=\"elementor-ee-element-c649b13-10569 elementor-element elementor-element-c649b13 elementor-widget elementor-widget-heading\" data-id=\"c649b13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">40 \u20ac<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-ee-template-widget-id=\"80b4060-10569\" class=\"elementor-ee-element-80b4060-10569 elementor-element elementor-element-80b4060 elementor-widget elementor-widget-text-editor\" data-id=\"80b4060\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCette formation modulable permet de consolider vos acquis et d\u2019acqu\u00e9rir des connaissances pour pr\u00e9venir l&rsquo;agressivit\u00e9 client, les incivilit\u00e9s et les g\u00e9rer le cas \u00e9ch\u00e9ant.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-ee-template-widget-id=\"02e2f72-10569\" class=\"elementor-ee-element-02e2f72-10569 elementor-element elementor-element-02e2f72 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"02e2f72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/www.babylon.fr\/campus\/formation\/faire-face-aux-incivilites-clients-commerce\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t<\/div><\/article><!-- .ee-post --><\/div><!-- .ee-loop__item --><div class=\"ee-grid__item ee-loop__item\"><article class=\"ee-post post-15046 fiche_formation type-fiche_formation status-publish has-post-thumbnail hentry categorie_formation-formations-complementaires entry has-media\"><div class=\"elementor-template\"><style>.elementor-4715 .elementor-element.elementor-element-d44d241 > .elementor-container{max-width:300px;min-height:500px;}.elementor-4715 .elementor-element.elementor-element-d44d241 > .elementor-container > .elementor-column > .elementor-widget-wrap{align-content:space-evenly;align-items:space-evenly;}.elementor-4715 .elementor-element.elementor-element-d44d241{overflow:hidden;transition:background 0.3s, border 0.3s, border-radius 0.3s, box-shadow 0.3s;}.elementor-4715 .elementor-element.elementor-element-d44d241 > .elementor-background-overlay{transition:background 0.3s, border-radius 0.3s, opacity 0.3s;}.elementor-4715 .elementor-element.elementor-element-d2ebc90 > .elementor-widget-wrap > .elementor-widget:not(.elementor-widget__width-auto):not(.elementor-widget__width-initial):not(:last-child):not(.elementor-absolute){margin-block-end:0px;}.elementor-4715 .elementor-element.elementor-element-d2ebc90:not(.elementor-motion-effects-element-type-background) > .elementor-widget-wrap, .elementor-4715 .elementor-element.elementor-element-d2ebc90 > .elementor-widget-wrap > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-4715 .elementor-element.elementor-element-d2ebc90 > .elementor-element-populated{transition:background 0.3s, border 0.3s, border-radius 0.3s, box-shadow 0.3s;margin:0px 0px 0px 0px;--e-column-margin-right:0px;--e-column-margin-left:0px;padding:0px 0px 10px 0px;}.elementor-4715 .elementor-element.elementor-element-d2ebc90 > .elementor-element-populated > .elementor-background-overlay{transition:background 0.3s, border-radius 0.3s, opacity 0.3s;}.elementor-4715 .elementor-element.elementor-element-a1f9e1e img{width:100%;}.elementor-4715 .elementor-element.elementor-element-a1f9e1e > .elementor-widget-container{margin:-5px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-4715 .elementor-element.elementor-element-4c772d8 .elementor-heading-title{font-size:16px;color:#595959;}.elementor-4715 .elementor-element.elementor-element-4c772d8 > .elementor-widget-container{margin:30px 10px 0px 10px;}.elementor-4715 .elementor-element.elementor-element-b2134a5 .elementor-heading-title{font-size:14px;color:#595959;}.elementor-4715 .elementor-element.elementor-element-b2134a5 > .elementor-widget-container{margin:0px 10px 0px 10px;}.elementor-4715 .elementor-element.elementor-element-c649b13 .elementor-heading-title{font-size:22px;font-weight:800;color:#272A5E;}.elementor-4715 .elementor-element.elementor-element-c649b13 > .elementor-widget-container{margin:15px 10px 15px 10px;}.elementor-4715 .elementor-element.elementor-element-80b4060 > .elementor-widget-container{margin:10px 10px 10px 10px;}.elementor-4715 .elementor-element.elementor-element-02e2f72 .elementor-button{font-size:17px;font-weight:400;line-height:1.6em;fill:#F8F8F8;color:#F8F8F8;background-color:#272A5E;box-shadow:2px 0px 24px -6px rgba(0, 0, 0, 0.06);padding:5px 20px 5px 20px;}.elementor-4715 .elementor-element.elementor-element-02e2f72 .elementor-button:hover, .elementor-4715 .elementor-element.elementor-element-02e2f72 .elementor-button:focus{background-color:#0F0F45;}.elementor-4715 .elementor-element.elementor-element-02e2f72 > .elementor-widget-container{margin:6px 6px 6px 6px;}<\/style>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"4715\" class=\"elementor elementor-4715\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<article data-ee-template-widget-id=\"d44d241-5515\" class=\"elementor-ee-element-d44d241-5515 elementor-section elementor-top-section elementor-element elementor-element-d44d241 elementor-section-height-min-height elementor-section-items-stretch elementor-section-content-space-evenly elementor-section-boxed elementor-section-height-default\" data-id=\"d44d241\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-ee-template-widget-id=\"d2ebc90-15046\" class=\"elementor-ee-element-d2ebc90-15046 make-column-clickable-elementor elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d2ebc90\" style=\"cursor: pointer;\" data-column-clickable=\"https:\/\/www.babylon.fr\/campus\/formation\/lutte-contre-les-discriminations\/\" data-column-clickable-blank=\"_self\" data-id=\"d2ebc90\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ee-template-widget-id=\"a1f9e1e-15046\" class=\"elementor-ee-element-a1f9e1e-15046 elementor-element elementor-element-a1f9e1e elementor-widget elementor-widget-image\" data-id=\"a1f9e1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.babylon.fr\/campus\/formation\/lutte-contre-les-discriminations\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"230\" src=\"https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2023\/06\/APF_DISCRI_001-320x230.png\" class=\"attachment-tuiles-formation size-tuiles-formation wp-image-15047\" alt=\"\" srcset=\"https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2023\/06\/APF_DISCRI_001-320x230.png 320w, https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2023\/06\/APF_DISCRI_001-300x217.png 300w, https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2023\/06\/APF_DISCRI_001-1024x740.png 1024w, https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2023\/06\/APF_DISCRI_001-768x555.png 768w, https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2023\/06\/APF_DISCRI_001.png 1080w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-ee-template-widget-id=\"4c772d8-15046\" class=\"elementor-ee-element-4c772d8-15046 elementor-element elementor-element-4c772d8 elementor-widget elementor-widget-heading\" data-id=\"4c772d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Formation &#8211; Lutte contre les discriminations<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-ee-template-widget-id=\"b2134a5-15046\" class=\"elementor-ee-element-b2134a5-15046 elementor-element elementor-element-b2134a5 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"b2134a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">E-learning<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-ee-template-widget-id=\"c649b13-15046\" class=\"elementor-ee-element-c649b13-15046 elementor-element elementor-element-c649b13 elementor-widget elementor-widget-heading\" data-id=\"c649b13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">50 \u20ac<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-ee-template-widget-id=\"80b4060-15046\" class=\"elementor-ee-element-80b4060-15046 elementor-element elementor-element-80b4060 elementor-widget elementor-widget-text-editor\" data-id=\"80b4060\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAcqu\u00e9rez les outils et les connaissances n\u00e9cessaires pour lutter contre les discriminations.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-ee-template-widget-id=\"02e2f72-15046\" class=\"elementor-ee-element-02e2f72-15046 elementor-element elementor-element-02e2f72 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"02e2f72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/www.babylon.fr\/campus\/formation\/lutte-contre-les-discriminations\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t<\/div><\/article><!-- .ee-post --><\/div><!-- .ee-loop__item --><\/div><!-- .ee-loop -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4e2ff198\" data-id=\"4e2ff198\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-inner-section elementor-element elementor-element-20db7dc8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"20db7dc8\" data-element_type=\"section\" data-e-type=\"section\" id=\"right-sidebar\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-332979db\" data-id=\"332979db\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c4f9ced couleur_formation elementor-widget elementor-widget-heading\" data-id=\"5c4f9ced\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mieux communiquer par t\u00e9l\u00e9phone<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77ee141a couleur_formation elementor-widget elementor-widget-heading\" data-id=\"77ee141a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">50 \u20ac<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aebd8c2 elementor-widget elementor-widget-text-editor\" data-id=\"aebd8c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Prix public<br \/>Exon\u00e9r\u00e9 de TVA Art.261.4.4 a du CGI<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32876d04 elementor-align-justify couleur_formation elementor-widget elementor-widget-button\" data-id=\"32876d04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/www.babylon.fr\/campus\/demande-devis-inscription\/?ref_prod=APF-COMTEL-001\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Je suis int\u00e9ress\u00e9\u00b7e<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-167ee406 couleur_formation elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"167ee406\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"bcampus bcampus-duree\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Dur\u00e9e : <\/strong>2h<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"bcampus bcampus-methode\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>M\u00e9thode : <\/strong>E-learning<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"bcampus bcampus-pre_requis\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Pr\u00e9requis : <\/strong>Aucun<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"bcampus bcampus-public\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Public vis\u00e9 : <\/strong>Tout public<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"bcampus bcampus-sous_titre\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Sous-titres : <\/strong>Oui (activables)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"bcampus bcampus-validation_2\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Type de validation : <\/strong>Aucun<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"bcampus bcampus-code_ref\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>R\u00e9f. : <\/strong>APF-DISCRI-001<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e8ce4cd elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5e8ce4cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-badde65 elementor-widget elementor-widget-image\" data-id=\"badde65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"51\" src=\"https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2022\/08\/picto_eligible_DDA_DCI_ALUR-300x51.png\" class=\"attachment-medium size-medium wp-image-17021\" alt=\"\u00c9ligible DDA, DCI et ALUR\" srcset=\"https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2022\/08\/picto_eligible_DDA_DCI_ALUR-300x51.png 300w, https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2022\/08\/picto_eligible_DDA_DCI_ALUR.png 677w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3914873 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3914873\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1847335 elementor-widget elementor-widget-image\" data-id=\"1847335\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"229\" height=\"68\" src=\"https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2020\/09\/opco_site.jpg\" class=\"attachment-medium size-medium wp-image-19838\" alt=\"Formation pris en charge par OPCO\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a635f31 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a635f31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67fb0b9 elementor-widget elementor-widget-heading\" data-id=\"67fb0b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Avis utilisateurs<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c4fd45 elementor-widget elementor-widget-image\" data-id=\"7c4fd45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"56\" src=\"https:\/\/www.babylon.fr\/campus\/wp-content\/uploads\/2022\/04\/eval_5.png\" class=\"attachment-medium size-medium wp-image-18916\" alt=\"5 sur 5\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f49038 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9f49038\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5aab2a7a elementor-align-left elementor-widget elementor-widget-post-info\" data-id=\"5aab2a7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-797511a\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-custom\">\n\t\t\t\t\t\t\t\t\t\tCat\u00e9gories\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a5ff0f4\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<a href=\"https:\/\/www.babylon.fr\/campus\/formations\/formations-complementaires\/\" class=\"elementor-post-info__terms-list-item\">Parcours 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